Serving Las Vegas & Clark County, NV
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Deposits, Refunds and Fees

A 50% deposit must be received before a pet service reservation will be guaranteed. Payment in full is due before services are rendered. We accept cash or check payments in person during meet & greets, at the time the service begins, or credit card payments online via PayPal prior to the appointment. Loving Touch requires a 100% deposit for reservations within 7 days before or after a holiday or other high volume times of year.

There will be a $20 service charge for a returned check. There is a $12 service charge for key pick up or return. There may be a $4 - $10 travel charge for services performed more than 8 miles from zip code 89117, calculated via Google Maps (http://maps.google.com). There is a $5 service charge on and around Holidays. Holidays include New Years Eve, New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas Day.

Animal Massage Refunds

Some animals who are extremely shy or freightened of strangers can be difficult to work with when first introduced to pet massage. Animals like this may require multiple sessions before they allow us to truly work with them. The process of building the human-animal bond is part of what we do!

While we do not offer full refunds for completed massage sessions, we may at our discretion offer a complimentary 2nd visit. If at any time after a completed massage session you decide that our services are not for you, we will gladly refund the cost of any future sessions you may have already purchased. Your refund amount will be calculated based on the number of completed massage sessions as illustrated in the chart below. Refunds may take up to 14 days to process, depending on payment method.

Cancelations / Rescheduling

In the event of a cancellation, you must provide a minimum of 48 hours notice to receive a full refund of your deposit. Cancellations of less than 48 hours will not receive a refund. Cancellations for reservations within 7 days before or after a holiday require a 72 hour notice in order to receive a refund of your deposit.

With today's busy lifestyle, we understand that things can come up last minute and plans can change. We will do our best to accomodate any last minute requests, however please note the following:

If you forget or neglect to cancel an appointment and we show up to perform the service, we reserve the right to charge you the full amount of the service you requested or deny refund of payment for that session if previously paid for.

Massage Refund Chart

Single Sessions
You will receive a full refund as long as 48 hours notice of cancelation is given prior to the scheduled appointment.

(3) Packs
If no sessions have been performed, you will receive a full refund as long as 48 hours notice of cancelation is given prior to the first scheduled appointment.
If 1 or 2 sessions have been performed, they will be charged at the single session price and the difference will be refunded to you. Example: If you paid $95 for a 3 pack and you cancel after the 1st session, you will receive a $60 refund. ($95 - $35 = $60) If you cancel after the 2nd session, you will receive a $25 refund. ($95 - $70 = $25)

(5) Packs
If no sessions have been performed, you will receive a full refund as long as 48 hours notice of cancelation is given prior to the first scheduled appointment.
If 1 or 2 sessions have been performed, they will be charged at the single session price and the difference will be refunded to you. Example: If you paid $150 for a 5 pack and you cancel after the 1st session, you will receive a $115 refund. ($150 - $35 = $115) If you cancel after the 2nd session, you will receive a $80 refund. ($150 - $70 = $80)
If 3 sessions have been performed, they will be charged at the 3 pack price and the difference will be refunded to you. Example: If you paid $150 for a 5 pack and you cancel after the 3rd session, you will receive a $55 refund. ($150 - $95 = $55)
If 4 sessions have been performed, 3 will be charged at the 3 pack price and 1 at the single session price and the difference will be refunded to you. Example: If you paid $150 for a 5 pack and you cancel after the 4th session, you will receive a $20 refund. ($150 - $95 - $35 = $20)